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Services Australia acknowledges the challenging times we are all currently experiencing and are doing our best to support customers navigate the system. Please share this information with customers who are affected by COVID-19 and intending to make a claim – they do not need to attend a Centrelink Service Centre to do this.
INTENT TO CLAIM USING MyGOV ACCOUNT:
- Customers affected by COVID-19 can now notify Centrelink of an intent to claim using their myGov account.
- For customers who do not have Centrelink linked to their myGov account and are affected by COVID-19, can register their intention to claim a Centrelink payment. This only needs to be done once.
- Customers who have Centrelink linked to their myGov account this is the fastest way to claim a payment.
CUSTOMER PROCESS:
Once signed in to myGov, select Register intention to claim.
The customer has now registered their Intent to Claim and will be contacted by Services Australia to have a Claim Contact Date (CCD) recorded and be advised of next steps.
For customers who don’t have a myGov account go HERE
for further help with myGov: